Who does what
The hard part is rarely the procedure — it is working out which office is yours. This table answers that.
Skatteverket
State- Responsible for
- The Swedish tax agency, which also keeps the population register: folkbokföring and personnummer, samordningsnummer, ID cards (while the service lasts) and the tax return.
- Where to find it
- You start online (“Flytta till Sverige”). The identity check is done in person, by appointment, at a servicekontor run by Statens servicecenter.
Migrationsverket
State- Responsible for
- Decides on residence and work permits, on the residence card for non-EU family members of EU citizens (uppehållskort) and on citizenship. EU/EEA citizens with a right of residence do not need to contact them.
- Where to find it
- Applications are mostly made online; photo and fingerprints, when needed, are given at the embassy or in person.
Försäkringskassan
State- Responsible for
- The social insurance agency: barnbidrag, föräldrapenning, sjukpenning, bostadsbidrag and other benefits that depend on where you live or work.
- Where to find it
- They check whether you are insured when you apply for a benefit; if you have no personnummer they can request a samordningsnummer for you.
Arbetsförmedlingen
State- Responsible for
- The public employment service: you register as a job seeker, which is also needed for a-kassa benefits.
- Where to find it
- Online and at local offices.
A-kassa (arbetslöshetskassor)
Other- Responsible for
- The unemployment insurance funds you join to get income-based benefit. They are supervised by IAF, the Unemployment Insurance Inspectorate.
- Where to find it
- Each fund has its own website; join early, because the benefit level depends on how long you have been a member.
Regionerna och 1177
Region- Responsible for
- The regions run healthcare and largely set the patient fees themselves. 1177 is the 24-hour number and website for health advice, choosing a vårdcentral and booking.
- Where to find it
- For serious emergencies call 112, not 1177.
Kommunen
Municipality- Responsible for
- The municipality runs SFI (Swedish for immigrants), schools and preschools, and social services.
- Where to find it
- In the municipality where you live; a personnummer is not required for SFI. The linked site is Skolverket’s, the schools authority, with the SFI rules.
Polismyndigheten
State- Responsible for
- The Police: emergencies (112), non-urgent reports (114 14), passports for Swedish citizens. From 1 December 2026 they also issue the new state e-ID “Sverige-id” and a special ID card to registered residents who are not Swedish citizens, without a travel function.
- Where to find it
- 112 for emergencies; 114 14 for reports, including housing-ad scams.
Hyresnämnden
Other- Responsible for
- The tribunal that rules on rent disputes: unreasonable rent, subletting and repayment of overpaid rent to a subtenant.
- Where to find it
- It is part of the Swedish courts (domstol.se).
Allmänna reklamationsnämnden (ARN)
State- Responsible for
- The board that handles consumer complaints, including against a bank that refuses you a basic payment account.
- Where to find it
- First the bank’s complaints officer, then ARN.
Konsumenternas Bank- och finansbyrå
Other- Responsible for
- Free advice on banking and personal finance, including when a bank has refused you an account.
- Where to find it
- By phone on weekdays, 9–12.
Open the official site0200-22 58 00Pensionsmyndigheten
State- Responsible for
- The agency that administers the Swedish public pension.
- Where to find it
- Online, on the agency’s website.
Statens servicecenter
State- Responsible for
- Runs the servicekontor, the offices where Skatteverket’s identity checks are done.
- Where to find it
- The identity check must be booked at one of the listed offices; not every servicekontor issues ID cards.